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Client Onboarding Representative

Apptegy is an EdTech company based in Little Rock, Arkansas. At Apptegy, we are building the first marketing platform for schools. Thrillshare, our publishing platform, makes it easy for schools to share positive stories with their communities and the world.

We have big plans for our Client Experience team. We are growing quickly, yet remain focused on crafting an incredible experience for our teams and clients. We value and expect thoughtfulness and high performance from everyone at Apptegy.

About the role:

The Client Onboarding role is focused on helping new clients learn and prepare to go live with Thrillshare  — Apptegy's core product. We are looking for someone exceptional to manage implementation projects, to lead product training, and to become a Thrillshare expert. This role is responsible for working closely with multiple contacts at school districts and with our internal teams for a smooth rollout and launch for each client. Your objective is to provide clients with the tools and training needed to be successful.

About you:

You are proactive, empathetic, and have grit. You're committed to those you work with  — internally and externally.

You want to master the skill of self-improvement and understand that no one is perfect  — that we all have weak spots.

You are driven to do amazing work and complete every task to the best of your ability.

You constantly push yourself to get more done in less time by attacking your work with intensity.

You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego.

Things you will do:

  • Become an expert on our primary product, Thrillshare, and its various features, including updates to the product as they are pushed to the platform
  • Manage the onboarding process for each client to make sure they have the best launch experience possible.
  • Have regular video calls and phone calls with clients that build their knowledge of the product, answer their questions, and help them use Thrillshare to accomplish their larger strategy.
  • Work collaboratively with internal teams to manage project rollouts, while also speaking with clients by phone, email, and our support platform.
  • Handle numerous individual conversations and projects at a time.
  • Lead product training for school administrators and staff.
  • Understand how SIS (School Information Systems) integrate and connect with Thrillshare for key features like Alerts.
  • Become an expert on engaging clients in a smart, respectful and helpful way.
  • Be available for live Support to help clients on a daily basis.

Requirements:

  • You have a client-focused mindset and strive to have meaningful conversations with others.
  • You are technically inclined (or have worked in a technical role) and can pick up new technology quickly.
  • You are detail-oriented, highly organized, and a strong multi-tasker.
  • You are calm under pressure and can consistently perform at a high level.
  • You are a skilled presenter and enjoy teaching others.
  • You are extremely self-aware and continually strive to improve.
  • You thrive in a fast-paced and dynamic environment.
  • Familiarity with Asana, Basecamp and/or Intercom is a plus.
  • You have a Bachelor's degree or higher.

More about Apptegy

Apptegy’s mission is to help school leaders share the story of every student. Amazing moments are happening in school districts, but those moments rarely become stories that reach the community. Our products empower school leaders and educators to share those stories and run better schools.

Our unique value is with our publishing platform, Thrillshare, that allows schools to update all of their online communication from one place. Schools can write a message once, and Thrillshare automatically updates their iPhone app, Android app, website, Twitter, Facebook, text messages, and voice calls.

What it’s like to work at Apptegy

Working at Apptegy is… different. For most of our team members, working here is unlike anything they’ve experienced. We have an entire floor to ourselves in the Simmons Building (the tallest in Arkansas), which other tenants call “the Fun Floor.” True to its name, we have a great time. The office has all the usual perks of a thriving startup: standing desks, flexible hours, unlimited vacation, beer in the fridge, the best technology, etc.

Yet, being part of our team is much more than a list of fun perks. Our most important asset is our culture of thoughtfulness and high performance.

Thoughtfulness

Internally, we look for chances to make each others’ days. Noticing someone needs a pick-me-up, remembering birthdays, and celebrating others’ success all help strengthen our internal bonds. Externally, we want to amaze people with how much we care about both the products we build and the services we provide — that happens by noticing and acting on opportunities to value others.

High Performance

What we are trying to accomplish is hard. While thoughtfulness is central to how we engage others, a personal ethic of high performance is needed across the company for us to succeed. High performance is a major focus in every role across the company.

Salary, benefits, and more reasons you’ll love working at Apptegy:

  • Competitive salary
  • Medical, vision, and dental insurance
  • Retirement investment matching
  • Flexible paid time off policy
  • Work with great people in a fun environment (instagram.com/apptegy/)
  • Be a part of a team that is transforming the way schools engage their communities!

Apptegy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

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