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Tech Ops Specialist

Apptegy is an EdTech company based in Little Rock, Arkansas. At Apptegy, we are building the first marketing platform for schools. Thrillshare, our publishing platform, makes it easy for schools to share positive stories with their communities and the world.

We have big plans for our Tech Ops team. We’re growing quickly, yet remain focused on crafting an incredible experience for our teams and clients. 

About the role and about you:

We work closely with each of our school districts to empower them to use Thrillshare’s powerful features so that they can easily reach their community and share their unique identity. In this position, you will be an expert on Thrillshare, empower our clients and teammates to perform at the highest level possible through training and our support channels.  You will also help to facilitate the prioritization, organization and fixes for technical issues.

About you:

You want to master the skill of self improvement, and understand that we all have weak spots.

You are driven to do amazing work and complete every task to the best of your ability.

You constantly push yourself to get more done in less time by attacking your work with intensity.

You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego.

Things you will do:

  • Be an expert on our primary product, Thrillshare, and its various features, including updates to the product as they are pushed to the platform.
  • Replicate, define, and solve for front-end bugs. 
  • Work collaboratively with Onboarding and Client Success teams during their support shifts.
  • Be ready to handle some client interactions via phone, email, and our support platform.
  • Handle numerous tickets and work quickly to solve minor issues and to dive deep into complex issues. 
  • Document complex issues and bugs for our Engineering/Development Team. 

Requirements:

  • You have completed a Bachelors / 4 year college degree (preference for Math, Computer Science, Physics, and similar degrees).
  • You are technically minded and have a keen eye for detail.
  • You are highly organized, a strong multi-tasker, and known for going the extra mile.
  • You are capable on your own, yet are open to and want feedback.
  • You enjoy learning and diving deep into a product and its inner-workings.
  • You are extremely self-aware, and continually strive to improve.
  • You thrive in a fast-paced environment.
  • Familiarity with Asana and/or Intercom is a plus.

More about Apptegy

Apptegy’s mission is to help school leaders share the story of every student. Amazing moments are happening in school districts, but those moments rarely become stories that reach the community. Our products empower school leaders and educators to share those stories and run better schools.

Our unique value is with our publishing platform, Thrillshare, that allows schools to update all of their online communication from one place. Schools can write a message once, and Thrillshare automatically updates their iPhone app, Android app, website, Twitter, Facebook, text messages, and voice calls.

What it’s like to work at Apptegy

Working at Apptegy is… different. For most of our team members, working here is unlike anything they’ve experienced. We have an entire floor to ourselves in the Simmons Building (the tallest in Arkansas), which other tenants call “the Fun Floor.” True to its name, we have a great time. The office has all the usual perks of a thriving startup: standing desks, flexible hours, unlimited vacation, beer in the fridge, the best technology, etc.

Yet, being part of our team is much more than a list of fun perks. Our most important asset is our culture of thoughtfulness and high performance.

Thoughtfulness

Internally, we look for chances to make each others’ days. Noticing someone needs a pick-me-up, remembering birthdays, and celebrating others’ success all help strengthen our internal bonds. Externally, we want to amaze people with how much we care in both the products we build and services we provide — that happens by noticing and acting on opportunities to value others.

High Performance

What we are trying to accomplish is hard. While thoughtfulness is central to how we engage others, a personal ethic of high performance is needed across the company for us to succeed. High performance is a major focus in every role across the company.

Salary, benefits, and why you’ll love working at Apptegy:

  • Competitive salary
  • Medical, vision, and dental insurance
  • Retirement investment matching
  • Flexible paid time off policy
  • Work with great people in a fun environment (instagram.com/apptegy/)
  • Be a part of a team that is transforming the way schools engage their communities!

Apptegy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

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